Business

Inspections, stuck permits, staff disputes, broken partnerships

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What documents are needed to register a company in the Philippines, and how long does it take?+
Setting up a foreign company in the Philippines generally requires SEC/DTI registration, a municipal business license, and BIR tax registration. The required documents and processing time vary depending on the company type and shareholding structure, typically taking several weeks to one or two months. We provide one-stop services for registration, taxation, legal matters, and trademark registration.
My employer's company suddenly closed. What happens to my 9G work visa?+
A 9G visa is tied to the employer, so a company closure does affect your status, but there is a grace period, and you can convert or downgrade to another status rather than immediately becoming undocumented. See our full guide for the options.
My company's PEZA or BOI tax incentive application was rejected. What next?+
First determine whether the issue is paperwork or whether the declared activity falls outside the current priority list, since the two require entirely different responses and simply resubmitting the same file rarely works. See our full guide.
My SEC company registration application was rejected. What do I do?+
First check whether the rejection is asking for corrected documents or is a substantive rejection of the company name, structure or qualifications, since the two require entirely different responses. See our full guide for how to tell.
My company's bank account was suddenly frozen. What do I do?+
First identify the source, an anti-money-laundering (AMLA) hold, a court garnishment order, or a BIR tax levy, since the path to unfreezing it differs entirely by source. See our full guide.
An employee filed a complaint against my company with DOLE. What do I do?+
First confirm exactly what category of complaint DOLE is handling, since different complaint types follow different procedures and windows, and using the wrong process wastes a trip. See our full guide.
How do I resolve a contract dispute with a Philippine business partner or client?+
The Philippines generally offers three paths for a contract dispute, barangay mediation, arbitration, or litigation, and which fits depends on the amount and nature of the dispute. See our full comparison guide.
A Philippine client won't pay. What do I do?+
From a collection email through a formal demand letter to litigation, there is a specific sequence to follow, and skipping straight to a lawsuit can actually weaken your position. See our full collection sequence guide.
Our company is being hit with malicious reviews and smeared in chat groups. How should we respond?+
Preserve everything first: screenshots, links, screen recordings, poster names and times. Then sort it into genuine complaints, false attacks, or review extortion. Answer genuine ones briefly and settle privately, use platform complaints and a lawyer's letter for false content, and report extortion to the authorities. Do not argue in comments, buy fake reviews or publicly blame a competitor. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Our company email was compromised and a payment went to a fake account. Can we get it back?+
Recovery depends almost entirely on how fast you call your bank: ask it now to recall the transfer and request the receiving bank to freeze the account. Then preserve the original emails with full headers, reset the mailbox passwords, alert your counterparty and file a report with law enforcement. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Our landlord is taking back the shop or office early, or has cut water and power. What do we do?+
Do not move out at once and do not force your way in. Check the lease for termination, default, notice and fit-out clauses; demand the landlord's basis and restoration of utilities in writing; document the cut-off, lockout, held goods and lost business; then have a lawyer assess and send a letter while you look for backup premises. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Someone is using our company name to scam people and victims are coming to us. What should we do?+
Secure evidence first: capture the fake profile, chats, fake receipts and receiving accounts with URLs and times. Publish a clarification on your official channels the same day, then report to the authorities and the platform. Receive victims sincerely and help them organise evidence, but do not refund on the scammer's behalf or sign anything admitting liability. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Our Philippine company received a court summons as defendant. What must we do the same day?+
The date of receipt matters most: the period to answer runs from valid service, and missing it risks a default judgment. Record who received what and when, send the full set to management and counsel, convene the board to authorise a representative, and instruct everyone to preserve related documents without alteration. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Our company website or social account was hacked and is posting scam messages. What comes first?+
Protect customers in the first hour: use channels you still control to say that payment messages from the hijacked account must not be trusted, and screenshot what it is posting. Then recover the account through the platform's official appeal, reset related passwords and permissions, and check any linked payment methods. See our full guide.
A customer's check bounced. How do I pursue the money?+
Get the original check and the bank's return slip back, then send a written notice of dishonour that you can prove the drawer received. A bounced check can carry criminal liability in the Philippines, but that leverage depends almost entirely on proof of that notice. Calls and chat messages alone are not enough. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Our Philippine company discovered a customer data breach. What should we do that day?+
Contain the leak, preserve logs and evidence, and put one person in charge. Do not delete records, reinstall systems or announce that nothing leaked. Breaches that meet the threshold must be reported to the National Privacy Commission and affected individuals within the legal period; follow the NPC's current rules for the exact timing. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
I found my name listed as a director or officer of a Philippine company I don't know. What should I do?+
Pull the official records before calling anyone: request the company's registration papers and latest annual filings from the SEC and check the name, ID number, address and signature. Then execute a notarised affidavit of denial, notify the SEC, the company and any affected bank or tax office in writing, and file a report. Sign nothing in the meantime. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Our company domain expired and was taken, or the site redirects elsewhere. How do we recover it?+
Before rebuilding the site, check the domain's current status and registrant: expired, registered by someone else, and DNS tampering are three different problems. An expired domain usually has grace and redemption periods through the original registrar; a re-registered one needs a dispute process or negotiation; changed DNS should be handled as an account compromise. See our full guide.
We found an employee embezzling and falsifying the books. Should we confront them first?+
No. First withdraw their access and freeze the books as they are, before they notice; one confrontation can erase the trail in an afternoon. Then audit quietly, secure evidence, follow due process for suspension and discipline, and decide between civil recovery and a criminal complaint. Do not detain anyone or force a signed IOU. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Our employees suddenly stopped work or went on strike. What should the employer do that day?+
Do three things: keep everyone safe, keep records, open dialogue. Avoid three things: firing on the spot, clearing the site by force, or announcing a shutdown yourself. Strikes are legally protected in the Philippines but follow strict procedure, and legality is decided afterwards by labor authorities; everything you do on site becomes evidence. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Several employees resigned together and took client data. What should the company do?+
Lock access first, steady the clients second, pursue liability last. Right away, revoke system, email and client-group access and have a senior person call key clients, while preserving evidence. Do not withhold final pay or corner people in the office; both can turn the company from victim into respondent. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
City hall put a closure order on our shop in the Philippines. How do we get it lifted?+
Read the order: who issued it, the violation, and the period to contest. If city hall issued it, the solution lies with the Business Permits and Licensing Office and the department that cited you, not the tax bureau. Cure the missing permit at once, then apply in writing for re-inspection and lifting. Never remove the seal. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
We suspect a malicious report: tax, immigration and labor inspectors keep showing up. What should we do?+
Do not start by hunting the informant. First, treat every visit as a real inspection: verify IDs and mission documents, give only what the order covers, and keep a written record each time. Second, close the compliance gaps they flagged within the week. Third, only then assess evidence of malice and whether to file a complaint. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
My business partner ran off with company funds and emptied the account. What is the first step?+
Stop further outflows before chasing the person: contact the bank to change signatories and freeze online banking and checks, and take back seals and system access. The partner usually had valid signing authority, so the bank will not block transfers on its own. Then preserve the books and transfer records and assess criminal and civil action. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Our company PCs were hit by ransomware and files are encrypted. Should we pay?+
Do not pay yet and do not format: unplug the network cable and turn off Wi-Fi to isolate the infected machine before it spreads through shared folders and cloud sync. Paying does not guarantee recovery and can invite a second demand. Whether you recover depends on a clean backup. Preserve evidence and report it. See our full guide.
We paid a deposit and the Philippine supplier won't deliver and can't be reached. What now?+
First judge whether they are stalling or have absconded, because the route differs: a supplier with cash-flow trouble is a contract and civil matter, while criminal action only fits someone who never intended to deliver. Right away, preserve the contract, payment proofs and chats, verify their registration details, then send a written demand. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
A laptop or phone with company data was stolen in the Philippines. What do we do first?+
From another device, do three things now: remotely lock the device, force sign-out of every account used on it, and change the corporate email and online banking passwords. Do not wait overnight hoping it turns up; a machine still logged in to mail and cloud storage is a key to the company. Then file a police report and assess whether breach notification applies. See our full guide.
FDA Inspectors Found Unregistered Products and Sealed Your Stock in the Philippines?+
Cooperate and leave the sealed goods untouched. Check the inspectors' credentials, hand over purchase records honestly, keep the sealed stock where it is and pull every similar unregistered item from sale. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Your Product Was Named in a Philippine FDA Public Advisory and the Platform Wants It Delisted?+
Verify on the official FDA channel that the advisory is real and that it describes your product, then stop selling and quarantine the stock at once. Do not relist under a new name. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Failed a Fire Safety Inspection in the Philippines? What to Do After a Notice to Comply, a Blocked FSIC or a Closure Threat?+
Read the notice first: which level it is, what it lists and when the deadline falls. Then rectify item by item, keep proof and request re-inspection in writing. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Typhoon, Blackout or Port Closure Stopped You Performing a Contract in the Philippines?+
Send a written notice as soon as the event hits, before you have counted the damage: what happened, which obligation is affected, what you are doing and when you will update. A late notice should still be sent with an honest explanation. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
How to Write a Reply to a Government Inspection Notice in the Philippines?+
Check the deadline and the issuing office first, then answer item by item: cured items with proof, pending items with a dated plan, disputed items with facts. A partial reply plus an extension request filed on time beats silence. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Wrong Invoice Issued in the Philippines?+
Do not erase or tear it out. Mark every copy of the wrong invoice cancelled, keep it in the booklet, and issue a correct one under the next serial number. If the customer already booked it or the period is filed, align with them first and review your returns. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
When a Nominee Shareholder Turns Hostile in the Philippines?+
Stop first. Do not wave the side agreement at them and do not backdate anything. The first step is a lawyer's opinion on whether your industry is foreign-equity restricted. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Product Defect, Consumer Complaint or Recall in the Philippines?+
Decide first whether this is a one-off fault or a batch-level safety problem. Handle the first by repair, replacement or refund with records. For the second, stop sales, quarantine stock and notify channels and buyers. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Received a Trademark Infringement Letter in the Philippines, or Had Goods Taken Down or Seized?+
Verify that the claimant holds a valid Philippine registration covering your goods, reply in writing within the deadline, and neither ignore the letter nor admit at once. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
A Customer Says Your Restaurant Made Them Sick?+
Care for the person first, preserve samples and records second, discuss liability last. On the day of the complaint, confirm the customer is getting medical care, seal the same-batch ingredients, log the conversation and investigate. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Your Restaurant Failed a Sanitary Inspection in the Philippines?+
Check whether the paper you received is a notice to correct or a suspension. Under a notice to correct you can usually trade while fixing things; under a suspension you must stop first. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Company Tagged Delinquent or Revoked by the SEC in the Philippines?+
First establish whether the company is delinquent, suspended or revoked, since each has a different way out. Confirm the status with the SEC, check the effect on contracts, invoices and visas, then decide between a restoration route and registering again. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Shopee or Lazada Store Frozen, Penalty Points Issued, Payout on Hold?+
Read the penalty notice, export every record from Seller Centre, then appeal within the deadline with evidence that answers the stated violation. Do not open a new store to get around it. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Suspecting an Employee or Ex-Employee Reported Your Company in the Philippines?+
Fix what was reported before asking who reported it. A company may review its own systems and document trails; it may not search private phones, interrogate staff, demote, reassign or name suspects. Adverse action after a report can be treated as retaliation. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Pausing a Business in the Philippines for a Few Months?+
A pause does not pause your obligations. While the tax registration and the Mayor's Permit exist, returns and renewals continue even with no sales. Settle four lines in writing before you close: tax, City Hall, employees and the landlord. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Warehouse Fire or Theft in the Philippines?+
Protect people and the scene first, report to the fire bureau or police the same day and get a written report, notify your insurer at once, then list the loss from books and a physical count. Do not clear the site until the adjuster and investigators have seen it. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
A customer never paid. What happens to the tax we already paid on that sale?+
The tax does not reverse itself. To deduct the loss for income tax, the receivable must meet the bad-debt conditions and be backed by a full file, including collection efforts; VAT is a separate question. Writing off old receivables in bulk at year-end without evidence is often disallowed on audit. See our full guide.
Lost bill of lading, or the seller or forwarder is holding it, and my cargo is stuck at a Philippine port. What do I do?+
Make three calls to find where the bill is: has the seller sent it, has the forwarder released its house bill, what is the carrier's status. Lost in transit, held by the seller for the balance, or held by the forwarder for charges each need a different fix. Do not arrange release without the bill, and count port costs now. Consult a licensed lawyer; this is not legal advice. See our full guide.
Our business insurance claim was denied or underpaid. What should we do?+
Do not argue first and do not sign a settlement. Ask for a written decision citing the policy clause, compare it with the policy, your application and all correspondence, identify the type of reason, then choose between supplying evidence, internal review, an independent adjuster or a complaint to the insurance regulator. Consult a licensed lawyer; this is not legal advice. See our full guide.
The buyer refused our shipment at a Philippine port and will not pay the balance. What now?+
On day one, confirm the original bill of lading is still under your or the bank's control, get the free-time dates and how charges escalate, and send the buyer a written demand that records the refusal. Then quickly choose between reselling locally, shipping back or abandoning; every extra day in port narrows the options. Consult a licensed lawyer; this is not legal advice. See our full guide.
Our cargo arrived damaged, short or lost. How do we claim?+
The decisive moment is the signature: never sign for goods in good order. Write the damage, wetness or shortage on the delivery document and have the driver acknowledge it, film on the spot, and keep the packaging, pallets and seal. Then send the carrier a written claim notice within the short deadline and notify your cargo insurer. Consult a licensed lawyer; this is not legal advice. See our full guide.
Our cargo was declared abandoned at a Philippine port and faces auction. Can we still get it back?+
Abandonment is not instant loss: before actual auction or disposal there is usually a window to complete formalities, but it is limited and requires settling duties, surcharges and port charges. Have a licensed broker confirm the stage and time left today, then weigh total recovery cost against the cargo's value to decide whether to save, transfer or abandon it. Consult a licensed lawyer; this is not legal advice. See our full guide.
Customs is holding our cargo at a Philippine port. What do we do?+
Do not look for a fixer. Have your broker get the written basis and identify the hold: an unfinished examination, a missing permit from another regulator, an alert order for full examination, or a formal seizure order. The first three are usually solved by cooperating and completing papers; a seizure has deadlines and hearings and needs a lawyer. Consult a licensed lawyer; this is not legal advice. See our full guide.
A client says our salon, aesthetic centre or clinic botched a service and wants compensation. What do we do?+
First get the client assessed and treated by a qualified doctor, then seal every record of the service, and only then discuss refunds. Do not deny on the spot, do not let staff argue privately, and never alter records. Dissatisfaction with results differs from bodily harm; the latter involves medical liability and licences, so involve a lawyer early. Consult a licensed lawyer; this is not legal advice. See our full guide.
Philippine customs held the commercial samples in my luggage. What do I do?+
Explain the purpose truthfully and get a written hold receipt listing the items and reason; do not argue that they are "just samples". Duty-free treatment covers personal-use items only, so anything brought for business may be treated as goods even if not for sale. Then choose to declare and pay, store and take out on departure, or abandon, and declare properly next time. See our full guide.
The owner is withholding progress payments and retention on our Philippine project. What should the contractor do?+
The first step is not stopping work but turning work done and work acknowledged into written proof: signed measurements, variation instructions and correspondence. Demand payment in writing under the contract and, where allowed, give formal notice before suspending. Pursue progress payments and retention separately, choosing arbitration, mediation or court per the contract. Consult a licensed lawyer; this is not legal advice. See our full guide.
A fatal or serious accident happened on our Philippine construction site. What must the contractor and owner do now?+
In order: rescue and remove ongoing danger, secure the scene, report in writing to the labor authorities within the legal time limit and cooperate with police, and have a senior person inform the family truthfully and start statutory compensation. Any attempt to handle it internally or pay for silence turns an accident into concealment with heavier consequences. Consult a licensed lawyer; this is not legal advice. See our full guide.
Our container is stuck at a Philippine port and demurrage keeps piling up. How do we limit the loss?+
Money leaks daily, so leave blame for later. Find out what you pay to whom each day and whether the clock can be stopped or reduced, then choose early between expedited release, moving to a bonded or off-dock yard, re-export or abandonment. Hesitation is the most expensive option; charges can outrun the cargo's value. Consult a licensed lawyer; this is not legal advice. See our full guide.
The bank is closing or restricting our company account in the Philippines. What do we do?+
First tell whether it is the bank's own exit decision or a freeze ordered by an authority. If it is an exit, confirm how and by when the balance can be withdrawn, deal with outstanding cheques and auto-debits, and open an account elsewhere immediately; only then negotiate, supply documents or appeal. Consult a licensed lawyer; this is not legal advice. See our full guide.
Our corporate secretary or agent is withholding company records. What do we do?+
Run two tracks: demand return in writing, and at the same time obtain copies or replacements directly from the SEC, BIR and city hall. The records belong to the company, not the custodian, but filing deadlines will not wait. Replace the secretary through proper corporate process and update the SEC. Consult a licensed lawyer; this is not legal advice. See our full guide.
Someone is selling counterfeits of my brand in the Philippines. What do I do?+
Check that your trademark is registered and valid in the Philippines, quietly capture purchase records, listings, samples and seller details, then choose the channel by where the fakes appear: platform takedown, administrative enforcement or customs. Do not confront sellers, name them publicly or seize goods yourself. Consult a licensed lawyer; this is not legal advice. See our full guide.
A customer slipped and was injured in my store and wants compensation. What do I do?+
Do three things now: help them get medical care, preserve and record the scene, and notify your insurer. Do not argue fault on the spot or promise to cover everything. A business owes visitors reasonable care, so wet floors, unmarked steps or unstable shelving can create liability, though the customer's own carelessness also affects the share. Consult a licensed lawyer; this is not legal advice. See our full guide.
A customer withheld tax but will not issue Form 2307. What do I do?+
Do not credit that withheld amount against your income tax until you hold the 2307; without it the credit is usually disallowed on audit. Reconcile each payment, request the form in writing with a paper trail, and make issuing it a condition in contracts and collection steps. Agree the accounting treatment with your accountant if it never arrives. See our full guide.
Our customs broker took the money and vanished with the documents while cargo sits at the port. What now?+
Do not spend days hunting for the broker; save the cargo first. Stop all further payments, check the shipment's real status in the customs system today, get fresh documents from the seller and carrier, and appoint a new licensed broker. Pursue the money and accountability in parallel, without letting it delay the release. Consult a licensed lawyer; this is not legal advice. See our full guide.
Philippine customs rejects our declared value and wants higher duty. What do we do?+
Have your broker get the written basis: why customs thinks the price is low and which valuation method it intends to use. Then prove the transaction value with the contract, invoice and payment records. If you can, protest; if you cannot, paying the assessed amount is often cheaper than waiting. Reject any offer to "fix" the value. Consult a licensed lawyer; this is not legal advice. See our full guide.
Our factory received an environmental notice of violation in the Philippines. What do we do?+
First stop or reduce the violation, then respond in writing by the date on the notice and attend the technical conference. Ignoring it is worst: the case proceeds without you, penalties can accrue for as long as the violation continues, and serious cases can lead to a cease-discharge or shutdown order. Consult a licensed lawyer; this is not legal advice. See our full guide.
We received a DOLE Work Stoppage Order in the Philippines. What do we do?+
It targets imminent danger of death or serious injury and cannot be negotiated away. Check its scope and stop the covered work at once, remove each listed hazard, then apply in writing to the issuing regional office for re-inspection and lifting. Do not work secretly meanwhile; where the stoppage is the employer's fault, wages are generally still owed. Consult a licensed lawyer; this is not legal advice. See our full guide.
Our door-to-door cargo was seized by Philippine customs and the forwarder vanished. What can the real owner claim?+
Under door-to-door shipping you are usually not the declarant before customs, so direct claims are limited; your real leverage is the contract with the forwarder. Force it to disclose the declaration, preserve payments and chats, then decide by cargo value whether to rescue it or abandon it and pursue the forwarder. Pay no more "facilitation fees". Consult a licensed lawyer; this is not legal advice. See our full guide.
An employee died suddenly at work or in staff housing. What must the company do?+
Call emergency services and the police at once and leave the scene untouched. Have one senior person inform the family promptly, truthfully and with restraint, and contact the embassy if the employee was foreign. Then report to labor and social-security authorities and help the family with benefits and final pay. Do not speculate on the cause or pay for silence. Consult a licensed lawyer; this is not legal advice. See our full guide.
An employee is secretly running a competing business and diverting clients. What do we do?+
Do not confront them or fire them verbally on the spot. Gather evidence lawfully and tighten their system and client access, then serve a written notice to explain with a chance to be heard, and only then decide in writing. Philippine dismissal needs both a valid cause and due process; missing either can make it illegal. Consult a licensed lawyer; this is not legal advice. See our full guide.
A former employee still controls our company Facebook page or WhatsApp number. How do we get it back?+
First secure every entry point you still control: business manager, linked email, phone numbers and payment methods. Then send a calm written demand with a clear deadline and keep proof, while preparing a platform appeal. Only if all three fail, move to legal steps. Avoid public attacks that may push them to delete posts or divert clients. Consult a licensed lawyer; this is not legal advice. See our full guide.
A Philippine buyer refused the goods or stopped paying. How do we claim on export credit insurance?+
Your first step is not chasing payment but filing a notice of possible loss within the policy deadline, then mitigating only with the insurer's knowledge and written consent: resale, return or instalments are fine, but not before reporting. Late notice, private discounts to the buyer or mismatched contracts and documents can all defeat the claim. Consult a licensed lawyer; this is not legal advice. See our full guide.
Someone claiming to be a BIR, city hall or fire inspector is demanding money. What do I do?+
Hold three lines: see their ID and written mission order first, pay no one in cash, and let no one take goods, permits or books. Genuine inspections have written authority and genuine fines come with written notices and official receipts; no legitimate penalty is "pay me now, no receipt". Verify with the named agency afterwards and report it. Consult a licensed lawyer; this is not legal advice. See our full guide.
My auditor won't sign the AFS or will only give a qualified opinion, and the deadline is close. What do I do?+
Ask the auditor for a written list of issues: which accounts are in question, what evidence is missing and what each unresolved item does to the opinion. Rank the list by impact and close the gaps in that order; if you cannot close them all, weigh a qualified opinion, late filing and a change of auditor. Never shop for a "clean" report. See our full guide.
My bank says update the company's KYC or the account gets restricted. What do I submit, and what if I can't make it in time?+
Read the notice for the deadline, the consequence and the list, and verify it through contacts you hold, not emailed links. These are routine anti-money-laundering reviews; silence gets accounts restricted. If you cannot gather everything, tell the bank in writing before the deadline what is pending and submit what is ready. Never fabricate documents. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Our bank signatory has left, died or walked out and the company account is stuck. What do we do?+
First notify the bank in writing to suspend that person's signing rights and online access; cheques they signed may still clear until the bank hears from you. List cheques and debits in transit and recover cheque books, tokens and seal. Then file the board resolution, Secretary's Certificate, SEC records and new signatory IDs. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
The barangay won't issue my business clearance and is asking for fees nobody can explain. What do I do?+
Do not pay cash and do not argue; ask for the refusal reason or the fee basis in writing first. Legitimate fees are posted and come with an official receipt, so politely hold off when you hear "donation" or "rush fee". Photograph the posted schedule, note the staff member's name, fix what is fixable, then raise it in writing with the city permits office. See our full guide.
My books of accounts and invoice booklets were destroyed or lost. How do I report it to the BIR?+
Get an official incident document (fire service, barangay or police) and keep and photograph the remains. Count which book and serial range is gone; list blank invoices separately. Report to your revenue district office with a notarised affidavit and written report, then rebuild records from bank statements and customer and supplier copies. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
My Boracay shop or guesthouse got an environmental rectification or closure notice. What do I do?+
Check two things: which agency issued it and whether it orders rectification or immediate closure. Each agency has its own basis and fix, and the wrong door wastes your rectification period. Answer a show-cause or hearing notice in writing; for a closure order, check its scope and ask for the lifting route. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
My company is registered in Manila but a city like Cebu or Davao demands a permit and back local business tax for my branch there. What do I do?+
Check the notice is formal: letterhead, reference number and a way to contest; if an inspector only says so, note their name, ask for a formal notice and pay nothing. Then run three tracks: obtain the permit owed, reconcile and pay what is actually due, and contest in writing whatever is wrong. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
My Mayor's Permit renewal is stuck or was denied. What should I do?+
Get the receiving office to state in writing which item is holding the renewal and which office issues it, then fix that item instead of resubmitting everything. The usual blockers are barangay clearance, fire safety, zoning, the local tax assessment and landlord papers. File on time and keep the receipt. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
An employee got hurt or started a fight while drunk at our company Christmas party. What do we do?+
Do three things on the night: get the injured to a doctor, separate the people involved with a sober manager watching each, and record the scene, witnesses and timeline. Stop serving alcohol and arrange transport home for anyone who drank. Blame, work-relatedness and discipline wait until the next day. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
My factory in China shut for Lunar New Year and I cannot deliver my Philippine orders. What do I do when the customer claims?+
Send every affected customer a written delay notice the day you know, even without a new date, and demand a written restart schedule from the factory. List each order, say what is certain and when you will update next. A holiday shutdown is foreseeable, so do not plead force majeure or admit breach. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
The SEC revoked my company's registration. What happens to its bank deposits, property and vehicles?+
They still belong to the company, not the shareholders, and nobody may transfer them out. A revoked company is usually wound up: establish who can act for it, typically the board by resolution, gather the seal, stock book and records, inventory the assets, pay debts and taxes in order, and distribute what remains. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Our company checkbook, online banking token or pre-signed blank checks are missing. What do we do first?+
Call your bank on the number on its official website or statements. Ask for a stop payment on the missing check numbers and outgoing-payment limits; for a lost token, have it deactivated and change every online banking password. Note the time, officer and reference number, review recent transactions, then work out what is missing. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Our company closure has been stuck at BIR tax clearance for years. How do we move it?+
Start with a written enquiry to the registering RDO stating the company name, TIN and the closure application's date and reference, asking whether it was accepted, where the file sits and what is missing; keep a received copy. Then have one authorised representative complete each item and follow up in writing, answer any audit on time, and keep filing while you wait. Refuse paid shortcuts. See our full guide.
Our company's domain, business email and ad accounts are registered to a vendor or an employee. How do we get them back?+
Inventory first: who is the registrant, who is top admin and who pays. Then have a company email added as super admin, change the domain registrant and transfer it, take over email and ad account ownership, settle old disputes last. If they refuse, appeal to the registrar and platforms with payment records and contracts. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
A local Philippine news outlet ran a negative story about my company. What should I do?+
Straight away, archive the original with date, byline and social posts; break the story into claims and mark each as true, false or unclear; and name one spokesperson, telling staff not to respond personally. Brief shareholders, key clients, your bank, lawyer and accountant first. Do not argue in comments or pressure the reporter. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
My company wants to end its commercial lease early in the Philippines. Can we get the deposit back, and how do we negotiate?+
Read the lease for five things: lock-in period, pre-termination clause, consequences of breach, deposit terms, and restoration duty. Negotiate with a written proposal; a ready replacement tenant is your strongest card. Stopping rent and moving out is the costliest route. Update the business permit, tax registration and corporate address too. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Our corporate secretary or treasurer is unreachable or refuses to sign, so the GIS and annual report cannot be filed. What do we do?+
Ask in writing why they cannot sign or when they will, and demand a written reply. If they have really vanished, the board elects a replacement by resolution, updates the SEC and clears overdue filings in order. If they object to the contents, fix the document, not the signer. Never sign for them. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
A customer threatens to expose my business online unless I pay. How do I tell a fair claim from extortion?+
Stay polite, promise nothing on the spot and get the complaint in writing. If the problem is real and the demand matches the loss, own it and settle in writing. If it far exceeds the loss or threatens false posts, do not pay; keep records and reply in writing. Never threaten them back. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
How do I record my trademark with Philippine customs, and what if my genuine goods get held under someone else's recordation?+
Confirm your trademark is validly registered in the Philippines, in the right name and classes; otherwise recordation cannot proceed. Then keep the authorized importer list and contacts current, with someone ready to answer customs. If genuine goods are held under someone else's recordation, find out who recorded it and have a lawyer object. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
An employee or customer asks to see, correct or delete their personal data. How should my Philippine company reply?+
Never ignore it. Verify identity, then split the request into access, correction, erasure or stopping marketing, since each carries different duties and grounds to decline. Put one person in charge and reply in writing promptly: give what you can, correct errors, explain what you must legally keep. Vague or missing replies become privacy complaints. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
An employee has died. Who should the company pay the unpaid salary and benefits to?+
Pay the heirs entitled by law, not whoever reaches HR first. Put everything owed in a written computation; list any loan separately, do not offset it yourself. Verify entitlement with proper papers, pay against a receipt and release, and hold payment if relatives disagree. Social security and insurance benefits are not yours to distribute. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
My company never answered and a Philippine court issued a default judgment. Can we still do anything?+
Possibly, but each remedy has strict deadlines running from when the company received the papers, not when the owner learned of it. Hand the judgment and service records to a lawyer today to learn which remedy remains open. Check who signed for the summons. Do not approach the plaintiff, move assets or refuse documents. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
A director of my Philippine company died, resigned or is abroad long-term and the board is short. What do we do?+
Count first: do the remaining directors make a majority of the number fixed in the articles? If yes, the board can meet and usually fills the seat; if not, shareholders elect. Death vacates at once, resignation needs a letter, and a director abroad is no vacancy. Check whether they were a bank signatory. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
My exclusive distributor in the Philippines isn't delivering and threatens to sue if I replace them. How do I end the deal safely?+
Send no termination letter yet. Read the agreement and any amendments for four things: exclusivity scope, performance targets and what missing them triggers, termination rights, and the dispute clause. That decides whether you terminate under the contract or negotiate a buyout. Then close out stock, receivables, customers and trademark use in writing. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Dry-Season Water Rationing or Cut-Offs Shut Your Restaurant or Factory?+
First establish whether it is scheduled rationing or an unannounced cut, read the supply window, and decide whether to open on shorter hours or close today. Food businesses should not open without enough clean water for handwashing, cleaning and ice. Document staff arrangements and customer notices in writing. See our full guide.
Your E-commerce Agency Got the Store Banned or Kept the Payouts?+
Regain control first, pursue them second: the master store account, its linked email and phone, and the payout account must come back to the company fast. Then preserve evidence, appeal to the platform and pursue the money under the contract. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Election Season in the Philippines?+
Election season hits businesses in three places: no liquor sales during the liquor ban, firearms only with proper authority during the gun ban, and more checkpoints and inspections. See our full guide.
Employee Mistake Cost the Company Money in the Philippines? How Employers Can Lawfully Recover?+
An employee sent funds to the wrong account, broke equipment or lost stock. Limit the loss, classify the fault, follow due process, respect wage-deduction rules and recover through agreement, insurance or a civil claim. See our full guide.
An Employee's Personal Post Dragged the Company Into a Scandal?+
Preserve evidence and ask the employee to take the post down, decide whether it leaks data, harms others, speaks for the company or is purely personal, then discipline only with a policy basis and due process. See our full guide.
Staff Refusing Overtime, Calling In Sick Together or Refusing Unsafe Work in the Philippines?+
When employees collectively refuse overtime, call in sick on the same day or stop work over a safety concern, the first step is to identify which of the three it is. The company's options are very different in each case. See our full guide.
A Fake Domain, Website or Page Is Impersonating Your Company?+
Preserve the evidence first, then complain to four places at once: the domain registrar, the web host, the social platform and the search engine. Each report carries proof of who you are, a side-by-side comparison and evidence of harm. Then warn your clients. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Your FDA Registration Is in the Distributor's Name and You Are Switching Distributors?+
When product registrations sit in a departing distributor's name, list every product and its holder first, then run two tracks at once: negotiate the old holder's cooperation and prepare a fresh application under a new holder, so sales never fall into a gap. See our full guide.
Restaurant Delisted, Fined or Hit With Fake Reviews on a Philippine Delivery App?+
Get the platform’s written reason first, check it against your merchant agreement, and appeal through the merchant portal or your account manager with order, preparation and chat records. Do not open a new store account to get around it, and do not argue with customers in public reviews. See our full guide.
When a Foreign Employee Dies in the Philippines?+
The company’s role is to support, not to decide: notify the embassy and the family quickly, act on the family’s written authority for local formalities, help bring the remains or ashes home, and close out the visa, work permit and final pay. Keep a written record of every step. See our full guide.
Franchise Disputes in the Philippines?+
Start with the franchise agreement: each side’s obligations, fees, breach and termination, and post-termination duties. The Philippines has no standalone franchise statute, so the contract decides most of it. Send a written notice first, then mediation or arbitration. Consult a licensed lawyer; this is not legal advice. See our full guide.
Selling Your Franchise Unit in the Philippines?+
Selling a franchise unit starts with the franchise agreement, not the buyer: most require written franchisor consent, buyer approval and sometimes a right of first refusal. Then lease, permits, tax registration and staff each have to move to the new owner. See our full guide.
Clark or Subic Zone Enterprise Certificate Suspended or Renewal Stuck?+
Identify which certificate was suspended and why, stop every duty-free import and in-zone activity that relies on it, and only then cure the cause. Suspension is not revocation and usually has a correction path; the real risk is carrying on as normal. Submit everything in writing and keep receipts. See our full guide.
Freeport Enterprise Assessed Duties and VAT for Sales Outside the Zone?+
If you are assessed duties and VAT on sales outside the zone, check the notice’s basis, period and computation, match each sale to its invoices, shipping and customs records, and answer or ask for review in writing within the deadline. Never let it lapse. Consult a licensed lawyer or accountant; this is not legal advice. See our full guide.
A Client or Supplier Is Harassing Our Employee?+
Step in at once: change the contact person so the employee is no longer exposed, record the facts confidentially, then write to the other side’s management with facts and requests only, and change the relationship if they will not cooperate. "They are too big a client" is no defence. See our full guide.
Police, Barangay or Inspectors Asking Your Company for Christmas Gifts or Sponsorship in the Philippines?+
One position only: no cash, no gifts, no signature on any sponsorship form. Politely ask for a written document and a name, record what happened, and verify through the office’s formal written channels. Impostors are common, so pay nothing before you verify. See our full guide.
Damaged Cargo and Runaway Port Charges Under FOB, CIF or DDP?+
Find the risk transfer point first, the cost allocation second, and the cause of delay third. Under FOB and CIF the risk of loss passes when goods are on board at the port of shipment; under DDP it stays with the seller to the named place. See our full guide.
Ending an Informal Partnership With No Contract in the Philippines?+
First jointly freeze the business: stop new orders and large payments, and count cash, stock, equipment, deposits and debts in writing. Then pay outside debts, return capital and split the rest, and transfer or close the permits, tax registration and lease. Consult a licensed lawyer; this is not legal advice. See our full guide.
Contractor Arrangement Ruled Labor-Only Contracting?+
Once labor-only contracting is found, your company is usually treated as the workers’ employer and jointly liable with the contractor. Read the finding, decide within the deadline whether to contest or correct, make good the benefits and regularise workers, then recover from the contractor. Not legal advice. See our full guide.
Leaving the Philippines With Your Company Still Open?+
Before you leave with the company undissolved, choose one of three paths in writing: keep operating with a resident officer, report a suspension, or start dissolution. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Staff Complaint Against a Chinese Manager in the Philippines?+
Acknowledge the complaint in writing, separate the parties for now and run a fair investigation before deciding anything. The manager should cooperate and not confront staff. Decide under company policy and due process, and never take sides by nationality. See our full guide.
Moved Offices Without Updating BIR, LGU or SEC Records? How to Catch Up?+
If your company moved but your tax, city permit and SEC records still show the old address, map where each record stands, then catch up in order: permits at the new site, tax registration transfer, SEC update, new receipts. See our full guide.
New Mayor, New Permit Rules, and a Re-Inspection of Your Philippine Business?+
Get the written basis before you change anything; until then, do not close, pay cash or sign blank forms. Work out whether it is a new ordinance, tougher inspection or a review of old permits, then respond to the written notice within the deadline and keep receipts. See our full guide.
Company Received a National Privacy Commission Complaint in the Philippines? How to Respond?+
Received a National Privacy Commission complaint or inquiry? Verify the letter, freeze records, reconstruct the facts, answer point by point with documents, consider mediation and complete corrective measures on time. See our full guide.
Owner stuck abroad: how does the Philippine company keep running?+
The company will not stop on its own, but it will not run on its own either. Hold a board meeting by video, pass signing, banking and government representation to trusted people in the Philippines by board resolution and Secretary's Certificate, and sign the rest abroad with authentication. Never let anyone sign in your name. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Parallel imports and diverted stock hitting your Philippine channel: what can you do?+
Find the source first: your own distributor selling outside its territory, a third party importing genuine stock from abroad, or counterfeits. The tools differ completely: contracts and supply control for your own channel, trademark enforcement for fakes, and for genuine parallel imports it depends on the facts. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Your Philippine business partner terminated the contract unilaterally: what first?+
Do not argue and do not stop work. Read the notice against the termination clause: which ground they rely on, whether the notice and cure period were followed, and what you must still perform until it takes effect. Then object in writing within the deadline, reserve your rights, preserve evidence and cap further spending. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
PCAB license expired or wrong category: what happens to your projects?+
First confirm in writing exactly what the problem is: expired, suspended, size range too low, or a category that does not cover part of the work. Then assess each project, consider a licensed subcontractor or joint venture, pursue renewal or upgrade, and notify owners under the contract so it is not treated as a breach. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
The owner is calling your performance bond: how should a contractor respond?+
Read the bond itself and establish whether it is on-demand or a conditional surety bond, because that decides your time and leverage. Notify the surety or bank the same day and answer each alleged breach in writing. If the bond is paid, the issuer will usually claim back from your company under the indemnity agreement. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
The same issue keeps being reported and different agencies keep visiting: what now?+
Your weapon is your file, not your protest. Verify credentials and cooperate at every visit; from the second visit on, lay out the earlier notice, your written reply and the closure documents, ask for them to be noted, and request in writing that the earlier findings be considered. Prove you are clean before alleging abuse. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Cited by a labor inspection for no safety officer or safety committee: how to fix it?+
Close each finding for real: appoint and train a safety officer, form the safety and health committee, put the policies and records in place, then reply in writing within the deadline and ask for re-inspection. Do not look for a fixer or ignore it; delays, or an accident before you comply, make it far worse. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Search warrant at your warehouse or shop: what to do on the spot?+
Cooperate and do not obstruct, but protect three things: check what the warrant covers, keep your own person with the team throughout, and get an itemised list of everything seized before they leave. Never block officers, hide goods or offer money. Call your lawyer the same day. See our full guide.
Lost access to your company's SEC online filing account: how to take it back?+
Protect the filing deadlines in front of you first, then have the company issue an authority and ask the SEC to change the account's authorised user and registered email. The account belongs to the company; an agent only acts under authority, which can be withdrawn. Notify the former agent in writing to stop and hand over. See our full guide.
Received an SEC show cause order in the Philippines: how to reply?+
Work out what type of letter it is, check your corporate records, send a formal explanation within the deadline and actually complete the missing filings. Paying without filing, or replying without filing, just brings the problem back in the next letter. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Shareholder missing or deceased: what if you cannot reach quorum?+
Do not find a way to sign for them. Open the stock and transfer book and work out the share percentage in their name, because quorum counts shares, not heads. If they hold a minority, the meeting can still proceed; if a majority, or the matter needs a higher vote, get a lawyer to plan the route. See our full guide.
Lost stock certificate or stock and transfer book: are the shares still valid?+
Your shares remain valid, but transfers, dividends and bank or visa paperwork will stall until the record is repaired. Identify which document is lost, execute an affidavit of loss and have the corporate secretary freeze related transfers; a certificate goes through replacement, while a lost book is re-registered with the SEC and rebuilt. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Main contractor not paying your subcontract: what should a subcontractor do?+
Document the completed work and the contractor's acknowledgements first, rather than walking off site or confronting the owner. Your contract is with the main contractor, whose usual excuse is that the owner has not paid. Check whether your subcontract has a pay-when-paid clause and whether it holds, then demand in writing and pursue mediation or arbitration. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Reducing workdays, rotating staff or temporarily laying off in the Philippines: how to do it properly?+
It is allowed if the reason is genuine, every affected employee gets written notice, the labour department is informed as its rules require, and it is not used to dodge proper retrenchment. Set out the period and pay arrangements in writing, review regularly and restore normal schedules once business recovers. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Your trademark registered by a Philippine distributor or ex-partner: how to get it back?+
Confirm the mark's exact status at the Intellectual Property Office and gather evidence that you used and owned it first and that they acted only as your agent. Until a lawyer has assessed it, do not cut supply, accuse them publicly or sign any licence. Agent registrations are usually challengeable; the route depends on the stage and your evidence. See our full guide.
Discovered the company has been using expired or unauthorised invoices: what now?+
Stop using them today, seal every unused booklet and work out how many went out and to whom. How this ends depends on how clearly you can define the problem, not on how fast you hide it. Then get a valid authority to print and deal with the issued ones through the proper process with an accountant's help. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Virtual office inspection found no one there: what should the company do?+
Get the notice the inspectors left, understand what they want and explain in writing within the deadline where the company actually operates. Then decide whether the address can still be used; if not, move to a real place of business and update your registrations. Do not stage a fake presence. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Something went wrong at your Philippine office during the year-end shutdown: what now?+
Confirm nobody is in danger, then decide whether anyone needs to go in, and only then move to loss control and evidence. Do not send a single employee alone into a site that may be unsafe. For break-ins, call the police and insurer; for leaks, get building management to stop it; for outages, protect data; for unreachable staff, send one clear customer notice. See our full guide.
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