Frequently Asked Questions

Something went wrong in the Philippines? Visas, business, daily life, schools — direct answers first, each linked to a full guide.

All categoriesVisa & Immigration 209Business 203Tax 30Living & Emergencies 353Education 63Travel 38

Visa & Immigration

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Do Chinese citizens need a visa to travel to the Philippines?+
Yes, it is required. Chinese passport holders traveling to the Philippines typically need to apply for a 9A tourist visa in advance, or, if eligible, an e-visa/visa on arrival. Specific details are subject to the latest policies; we recommend confirming your situation with us before your trip. We can assist with the application process and offer expedited processing.
What's the difference between a 9A tourist visa and a visa on arrival? How long does the processing time take?+
A 9A visa is tourist visa obtained before departure, ensuring a more secure entry. A visa on arrival is obtained at the airport upon arrival, but its applicability and duration of stay are limited and uncertain. A 9A visa typically takes about 5-7 business days to process, but expedited processing is available. We provide full guidance and assistance with document submission.
What are the conditions and benefits of the SRRV retirement migration visa?+
The SRRV (Special Retirement Visa) is issued by the Philippine Philippine Retirement Authority (PRA). Holders can reside in the Philippines long-term, with multiple entries, and without the hassle of visa extensions. Application requirements and required deposits vary depending on age and the specific program. We are a PRA liaison and can assess a suitable program for you and handle the entire application process.
What should I do if I am blacklisted in the Philippines?+
Being blacklisted or overstaying your visa can be resolved by applying to Bureau of Immigration for deregistration, paying fines, and completing other necessary procedures. In some cases, you can apply for an ECC (Extraterritorial Complaint) to leave the country and then return to the Philippines legally. Please contact us as soon as possible for an assessment; the earlier you process it, the less hassle and the less money you'll save.
Can you guarantee a 100% success rate for my visa/immigration application?+
We assist with preparing materials, optimizing plans, and submitting applications on your behalf to maximize the success rate; however, the final approval authority for visas and immigration rests with the Philippine government authorities, and no legitimate organization can guarantee a 100% result. We will realistically assess your chances of success and will never exaggerate our promises.
What do I do if my Philippine 9G work visa or AEP application is rejected?+
An AEP rejection is usually caused by an objection during the public posting period, incomplete documents, or a weak job justification, and most cases can be corrected and resubmitted rather than ending there. For how to diagnose the reason and what to fix before resubmitting, see our full AEP rejection guide.
What documents are needed to register a company in the Philippines, and how long does it take?+
Setting up a foreign company in the Philippines generally requires SEC/DTI registration, a municipal business license, and BIR tax registration. The required documents and processing time vary depending on the company type and shareholding structure, typically taking several weeks to one or two months. We provide one-stop services for registration, taxation, legal matters, and trademark registration.
My employer's company suddenly closed. What happens to my 9G work visa?+
A 9G visa is tied to the employer, so a company closure does affect your status, but there is a grace period, and you can convert or downgrade to another status rather than immediately becoming undocumented. See our full guide for the options.
My company's PEZA or BOI tax incentive application was rejected. What next?+
First determine whether the issue is paperwork or whether the declared activity falls outside the current priority list, since the two require entirely different responses and simply resubmitting the same file rarely works. See our full guide.
My SEC company registration application was rejected. What do I do?+
First check whether the rejection is asking for corrected documents or is a substantive rejection of the company name, structure or qualifications, since the two require entirely different responses. See our full guide for how to tell.
My company's bank account was suddenly frozen. What do I do?+
First identify the source, an anti-money-laundering (AMLA) hold, a court garnishment order, or a BIR tax levy, since the path to unfreezing it differs entirely by source. See our full guide.
An employee filed a complaint against my company with DOLE. What do I do?+
First confirm exactly what category of complaint DOLE is handling, since different complaint types follow different procedures and windows, and using the wrong process wastes a trip. See our full guide.
What do I do if my company receives a BIR tax audit notice (Letter of Authority)?+
Receiving a Letter of Authority does not automatically mean something is wrong, but ignoring it escalates quickly to an assessment notice or even a business closure order. First verify the LOA itself was properly issued, then prepare your response within the process. See our full BIR audit guide for the complete process.
Your Supplier Gave You Fake or Invalid Invoices?+
Stop claiming on that supplier's invoices, preserve every invoice and payment record untouched, and review past returns with your accountant. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
VAT Refund Denied or Ignored in the Philippines?+
If your VAT refund claim is denied or simply goes quiet, get the decision in writing, sort the reason into documents, eligibility or timing, and calendar the remedy deadline immediately. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
Our bookkeeper missed filings and vanished, and penalties are piling up. What do we do?+
Do not chase the agent first. Have the company check its own unfiled returns, balances and penalties at the tax office, and confirm SEC, permit and social-security filings. File every current period on time, then catch up on the backlog in order. The filing duty is the company's, so the agent's failure is no excuse. Consult a licensed lawyer; this is not legal advice. See our full guide.
BIR officers showed up with a Mission Order to check our receipts. What do we do on the spot?+
First ask for their IDs and the Mission Order, photograph them and check the names, target and validity. A field visit like this checks visible compliance such as registration, receipts and posted certificates; it is not an audit or a closure. Do not offer money, sign anything hastily or hand over boxes of books. See our full guide.
BIR shows a long list of open cases against our company. How do we clear them?+
An open case is not a fine; it is a record that a return for a registered tax and period was never received. Get the full list, then sort each line into truly unfiled, filed but not matched, or a tax type that should not be registered, and fix each group differently. Paying everything at once often costs more. Consult a licensed lawyer; this is not legal advice. See our full guide.

Living & Emergencies

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How can I contact you for inquiries? Do you support Chinese?+
We support Chinese, English, and Filipino. You can contact us anytime via WeChat (scan the QR code yixingph005), WhatsApp, Telegram, phone, or email (see the bottom right corner of this website). You can also fill out the form under "Contact Us," and we will reply as soon as possible and match you with a dedicated consultant.
My visa agent took payment but didn't deliver, or I can no longer reach them. What do I do?+
First preserve evidence, the contract, receipts and chat records, then follow the correct reporting and recovery sequence rather than confronting them directly on your own. See our guide on agent scams and what to do when an agency disappears.
You Won the Case but the Other Side Won't Pay?+
First make sure the judgment is final, then apply for a writ of execution so the court sheriff can levy on the debtor's property; the court will not chase the money for you. If the debtor has no assets, cut your losses early. For your specific case, consult a licensed lawyer. See our full guide.
Going to Court in the Philippines Without English or Filipino?+
You usually must find, pay for and have the court swear in your own Chinese interpreter; relatives and your own lawyer are not accepted. A criminal defendant may ask the court to ensure they understand the proceedings. For your specific case, consult a licensed lawyer. See our full guide.
Philippine Police Want to Search You, Your Car, or Take You to the Station?+
First ask whether you are under arrest. Without an arrest you may decline a search and decline to go, but never physically resist. If arrested, stay silent, ask for a lawyer, and sign nothing you do not understand. For your specific case, consult a licensed lawyer. See our full guide.
My child's residency status for the overseas Chinese joint entrance exam had a gap. What do I do?+
Eligibility is assessed against two or five continuous years of residency, and whether there is still time to fix a gap depends on your child's current grade level. See our full eligibility and timeline guide.
My child is accused of cheating, stealing or hitting someone at school. What should I do first?+
Slow the process down: ask the school to state the accusation in writing, and do not let your child write an apology or sign any statement before a parent is present. This is not covering up; it ensures your child is heard before facts are fixed. Then review the evidence, attend the conference and decide whether to appeal. See our full guide.
The school says my child will be held back a grade. Is there still a way out?+
Often yes, but the window is short. Ask for the written basis and a subject-by-subject grade breakdown, and do not sign consent until you understand it. Then ask about review, remedial classes or summer school. After the school's deadline only retention or transfer remain, and foreign students should also check the effect on their student status. See our full guide.
My child was injured or fell ill at school. Who is responsible and who pays?+
Treat first, document second, discuss liability last. A school owes a duty of supervision, but that does not make it liable for every accident. Who pays depends on how it happened, whether supervision was reasonable, and what insurance covers. Get the school's incident report and the medical records first. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
My child suddenly refuses to go to school in the Philippines. Should I push or let them stay home?+
Neither yet. In the first week, find out whether it is "don't want to" or "afraid to": the first is usually about schoolwork or routine, the second often points to something happening at school. Listen patiently, talk to the adviser and guidance counsellor early, and seek a professional assessment if it persists or mood changes are marked. See our full guide.
My child says they were touched inappropriately or sexually harassed at school. What should I do?+
Do three things first: keep your child somewhere safe, tell them "I believe you, this is not your fault", and do not press for details. Then report in writing to school management and its child protection committee, and seek medical and police help where needed. Do not confront the other party or post in parent groups. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
What's included in your island group tour price?+
The quoted price typically includes: accommodation, transportation and island-hopping boat charters as listed in the itinerary, entrance fees to attractions/island fees, meals as indicated in the itinerary, and a Chinese-speaking tour leader/local guide. Round-trip airfare, personal expenses, and travel insurance are excluded. Specific inclusions/exclusions are subject to the final itinerary confirmation.
Our island-hopping boat capsized or someone fell overboard in the Philippines. What do we do first?+
Put on your life jacket, hold on to the hull and stay with the boat; do not try to swim for shore. A capsized bangka usually stays afloat and is what rescuers spot first. Steady your breathing, count heads, then call for help. Once ashore, get checked by a doctor, file a report and keep the operator and booking details for any claim. See our full guide.
After a dive in the Philippines I have joint pain, tingling or dizziness. Could it be decompression sickness?+
Treat it as decompression sickness: stop diving, lie flat, breathe oxygen, drink fluids, and do not fly or go to altitude. Contact a dive emergency service and get to a hospital with a hyperbaric chamber as soon as possible. Waiting overnight is the most common and most harmful mistake; the doctor's in-person judgment governs treatment. See our full guide.
Our tour group in the Philippines was abandoned, the itinerary was cut, or we were forced to shop. What do we do?+
First confirm two things: your passport and return flight details are in your own hands, and you know where you sleep tonight and how to get back. Until then, do not confront the guide or driver. Then gather evidence and notify in writing the agency you contracted with at home; your claim lies against that agency. Consult a licensed lawyer on your case; this is not legal advice. See our full guide.
I'm lost on a hike in the Philippines with no phone signal. What should I do?+
Stop first; do not speed up. Do not take shortcuts downhill by feel, and never follow a stream gully. Recall your last certain trail marker and backtrack if you can. If you cannot, stay in an open spot, make yourself easy to see and hear, keep warm, and conserve battery and water. See our full guide.
I arrived at my hotel in the Philippines and was told it's overbooked. What do I do?+
Do not walk away to find another place; stay at the front desk. Show your confirmation, ask for the reason in writing, and have the hotel arrange a room of equal or better standard. Once you leave, the booking is easily logged as a no-show and refunds get harder. Message the booking platform at the same time to create a record. See our full guide.
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